Refund & Cancellation Policy

1. Cancelling a Pro subscription

• You can cancel at any time from Plan & billing in your business account, or by contacting us.
• Cancellation takes effect at the end of your current billing month. You keep your plan benefits until then, and you won't be charged again.
• We don't give partial refunds for the unused days of a billing month you've already paid for, except as described in section 3.

2. Cancelling a Starter visit

• Cancel at least 24 hours before the scheduled visit for a full refund.
• Cancellations made less than 24 hours before the visit, or after it has happened, are not refundable.
• If we can't find a suitable creator, or a creator doesn't turn up, you'll get a full refund or a free rescheduled visit — your choice.

3. When you're eligible for a refund

• Duplicate or incorrect charges — for example, if you were charged twice for the same month.
• Plan not activated — if you were charged but your plan never became active.
• Visits we couldn't deliver — if we can't arrange the creator visits included in your plan for a billing month, we'll refund the undelivered visits in proportion to your monthly price, or carry them over to the next month if you prefer.
• Account closed by us for reasons other than a breach of our terms — we'll refund the unused part of your plan.

4. Failed payments

If money leaves your account but the payment shows as failed, you don't need to do anything. Your bank or Razorpay reverses it automatically, usually within 5–7 working days. If it hasn't come back after that, contact us with the payment ID and we'll follow it up.

5. How to request a refund

Email hello@matchmint.in or message us on WhatsApp within 30 days of the charge. Include:

• the email address on your business account;
• the Razorpay payment ID (starts with “pay_”) from your receipt;
• a short description of the problem.

We'll reply within 2 working days.

6. Refund timeline

Approved refunds are sent to your original payment method within 5–7 working days. Your bank may take a few more days to show it in your account.

7. Contact